Terms & Conditions

1.1 In these terms and conditions (Conditions), the following definitions apply:

Applicable Laws: all applicable laws, statutes, regulations from time to time in force.

Contract: the agreement between the Supplier and the Customer for the supply of Goods and/or Services incorporating these Conditions and the Order.

Customer: the person or firm who purchases the Goods and/or Services from the Supplier.

Data Protection Legislation: all Applicable Laws relating to the protection of personal data and the privacy of individuals, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426).

Goods: the goods to be supplied by the Supplier to the Customer, as set out in the Order.

Intellectual Property Rights: means copyright, patents, know-how, trade secrets, trade marks, trade names, design rights, rights in get-up, rights in goodwill, rights in confidential information, rights to sue for passing off, domain names and all similar rights and, in each case: (a) whether registered or not; (b) including any applications to protect or register such rights; (c) including all renewals and extensions of such rights or applications; (d) whether vested, contingent or future; (e) to which the Supplier is or may be entitled; and (f) in whichever part of the world existing.

Order: the Customer’s order for the supply of Goods and/or Services.

Services: the services to be supplied by the Supplier to the Customer, as set out in the Order.

Supplier: Woodco Group Limited trading as Woodstock Trading Co of Straight Mile House, Beacon Road, Rotherwas Industrial Estate, Hereford, HR2 6JF.

UK GDPR: has the meaning given in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.

1.2 In these Conditions, the following rules apply:

(a) a reference to a party includes its successors or permitted assigns;

(b) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted; and

(c) a reference to writing or written includes faxes and e-mails.

2.1 The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order at which point and on which date the Contract shall come into existence.

2.3 An Order which has been accepted by the Supplier may not be cancelled by the Customer other than by agreement in writing and the Customer shall, if requested to do so by the Supplier, indemnify the Supplier in full against all loss (including loss of profit), costs (including cost of labour and raw materials), damages, charges and expenses incurred by the Supplier in respect of the Order and its cancellation.

2.4 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.

2.5 Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.

2.6 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.7 Any quotation issued by the Supplier is an indication of price only and shall not constitute an offer capable of acceptance. All quotations are provided subject to availability and are valid for a period of 30 days from the date of issue, unless otherwise stated in writing. No quotation shall be binding on the Supplier and no contract shall arise unless and until acceptance of the quotation has been confirmed in writing by the customer and subsequently confirmed by the Supplier, at which point a sales order will be raised.

2.8 All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified.

3.1 To the extent that the Goods are to be manufactured in accordance with instructions or a specification supplied by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with such manufacture or the Supplier’s use of such material disclosed by the Customer. This clause shall survive termination of the Contract.

3.2 Delivery shall be deemed to have been completed when the Goods have been unloaded at the delivery location (for the avoidance of doubt, the delivery location shall be the location set out in the Order or such other location as the parties may agree in writing). Any dates quoted for delivery of the Goods are approximate only and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event (as defined in clause 9.4, below), third party manufacturing delays, the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

3.3 All bathroom and kitchen Goods are subject to the Product Guarantee set out in clause 4, below. For all other Goods, the Supplier warrants that on delivery and for the warranty period specified in the Supplier’s quotation and/or documentation or specifications relating to the Goods (if any) the Goods shall:

(a) conform in all material respects with their description as published or supplied by the Supplier; and

(b) be free from material defects in design, material and workmanship.

3.4 Subject to clause 3.5, if:

(a) the Customer gives notice in writing within 7 days (in respect of any defect apparent on a reasonably careful inspection) or within a reasonable time of discovery (in respect of a latent defect) that some or all of the Goods do not comply with the warranty set out in clause 3.3;

(b) the Supplier is given a reasonable opportunity of examining such Goods; and

(c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Customer’s cost (unless otherwise agreed between the parties),

the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

3.5 The Supplier shall not be liable for the Goods’ failure to comply with the warranty in clause 3.3 if:

(a) the Customer continues to use the Goods after giving notice in accordance with clause 3.4;

(b) the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or good trade practice;

(c) the defect arises as a result of the Supplier following any specification supplied by the Customer;

(d) the Customer alters or repairs such Goods without the written consent of the Supplier;

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions; or

(f) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory standards.

3.6 Except as provided above, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 3.3.

3.7 These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier under clause 3.4.

3.8 If:

(a) the Customer gives notice in writing to the Supplier within 28 days of delivery (the “Unwanted Goods Return Period”) that any Goods are unwanted or incorrectly ordered;

(b) the Customer makes any such Goods available for collection by the Supplier from the original delivery location within the Unwanted Goods Return Period; and

(c) such Goods have not been used or damaged in any way and are still within their original packaging;

then the Customer may return to the Supplier any such unwanted or incorrectly ordered Goods.

The Customer’s right to return Goods pursuant to this clause 3.8 shall be conditional upon strict adherence to the requirements set out in sub paragraphs (a) – (c) of this clause. If those sub paragraphs are not complied with in full then the right to return any such Goods pursuant to this clause shall cease to apply. Upon collection of the Goods by the Supplier and subject to satisfaction by the Customer of the conditions set out in sub paragraphs (a) – (c) of this clause then the Supplier shall issue a credit note against the invoice for the returned Goods equal to 75% of the full original invoice value of those returned Goods. The balance of the original invoice value (25%) being retained by the Supplier as a cancellation and re-stocking fee. The parties acknowledge that each such cancellation fee is a genuine pre-estimate of the loss likely to be suffered by the Supplier and not a penalty.

The right to cancel set out in this clause 3.8 does not apply to made-to-measure, paint match, painted to order, any bespoke products, or products ordered by the Customer for a specific sales order where such products are not held in stock by the Supplier, this exemption from the standard returns policy applies to all products the Supplier makes available on a lead time to Customers. Customers can confirm whether a product is considered a standard stocked item or a bespoke ordered item by contacting the Supplier’s customer service team before confirming an order. Such products are deemed to be custom and/or not stocked as standard cannot be cancelled, returned, or refunded due to a change of mind once an Order has been confirmed.

3.9 The risk in the Goods shall pass to the Customer on completion of delivery.

3.10 Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods. Until title to the Goods has passed to the Customer, the Customer shall maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Supplier’s behalf from the date of delivery and give the Supplier such information relating to the Goods as the Supplier may require from time to time. If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 10.1(b), then, without limiting any of its other rights or remedies the Supplier may:

(i) require the Customer to deliver up all Goods in its possession; and

(ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

3.11 The Supplier reserves the right to refuse or cancel any order at its discretion at any time prior to dispatch. Where an order is cancelled by the Supplier, any payments received for the cancelled order will be refunded in full.

3.12 If the Customer requests cancellation of an Order after the Goods have been despatched but before delivery, the Supplier may, at its discretion, agree to such cancellation provided that:

(a) the Goods are not made-to-measure, paint match or bespoke products, to which cancellation rights do not apply;

(b) the Supplier shall be entitled to charge the Customer a handling and logistics fee equal to 25% of the invoice value of the affected Goods, reflecting the reasonable costs incurred in connection with despatch, transport, administration and re-processing. This fee may be deducted from any sums already paid or invoiced separately.

This clause is without prejudice to the Supplier’s rights under clause 2.3.

4.1 The Supplier provides a comprehensive guarantee against manufacturing defects on all bathroom and kitchen Goods supplied for a period of five (5) years from the date of delivery (“Guarantee Period”), except where otherwise stated and subject to the terms of this clause 4.

4.2 The Product Guarantee shall apply only where all of the following conditions are met:

(a) the Goods are installed and used for normal domestic purposes only. Goods installed in a commercial environment are subject to a twelve (12) month guarantee only;

(b) the Goods are installed correctly and strictly in accordance with the Supplier’s fitting instructions by a suitably qualified person and in a properly ventilated room or environment. Failure to provide adequate ventilation, including appropriate extraction, may invalidate the Product Guarantee;

(c) furniture Goods are not installed in wet-room environments and are not subject to frequent or prolonged direct contact with water, steam or condensation;

(d) all wet connections relating to the Goods, including taps and cisterns, are installed correctly by a qualified plumber in accordance with all applicable local and national regulations;

(e) all electrical Goods are installed correctly by a qualified electrician in accordance with all applicable regulations;

(f) panel Goods, including doors and fascias, have been stored flat at normal room temperature prior to installation to prevent warping or distortion; and

(g) the Customer seeking to rely on the Product Guarantee is the original purchaser of the Goods and can provide valid proof of purchase.

4.3 In the event of a verified manufacturing defect arising during the Guarantee Period, the Supplier shall, at its sole discretion, repair or replace the defective Goods or part free of charge, or where the original Goods are no longer available, supply a nearest equivalent. This shall constitute the Supplier’s sole obligation under this Product Guarantee.

4.4 The Product Guarantee applies to the Goods supplied only and does not include installation, removal, re-installation costs, or any consequential, indirect or economic loss or damage.

4.5 The Product Guarantee shall be invalidated where the Goods have been accidentally or wilfully damaged, improperly installed, modified, repaired, neglected, inadequately maintained, or subjected to avoidable or prolonged exposure to water. The Supplier’s care and maintenance guidance and fitting instructions must be followed at all times.

4.6 Moving, working or wearing parts are covered by a twelve (12) month warranty from the date of delivery, subject to normal domestic use.

4.7 Goods manufactured from natural materials, including but not limited to solid wood, marble, granite or other stone, may exhibit natural variations in colour, grain, texture or pattern. Timber is also susceptible to expansion and shrinkage depending on the environment in which it is installed. This potential natural movement of the timber can cause any layer of paint, lacquer, varnish etc. that has been applied to move with it and may result in panel shrinkage and hairline cracks along the joints of the door. Such variations are inherent characteristics of these materials and are not considered defects and are not covered by this Product Guarantee.

4.8 Painted goods may exhibit differences in tone, colour, grain and paint coverage and are susceptible to chipping if not handled correctly, such variations are inherent in the production of these productions and the retailer shall, at it sole discretion, determine whether a product is considered faulty or otherwise out of tolerance, where a variation exists and is deemed to be within tolerance by the Supplier it will not be treated as a product fault for the purposes of this Product Guarantee.

4.9 Any claim under this Product Guarantee must be made through the retailer or dealer who originally supplied the Goods.

4.10 This Product Guarantee is provided in addition to, and does not affect, any statutory rights available to the Customer.

5.1 The Supplier shall provide the Services to the Customer in accordance with the descriptions or specifications of such Services published or provided by the Supplier in all material respects.

5.2 The Supplier shall use all reasonable endeavours to meet any performance dates for the Services that are agreed between the parties, but any such dates shall be estimates only and time shall not be of the essence.

5.3 The Supplier warrants that the Services will be provided using reasonable care and skill.

6.1 The Customer shall:

(a) ensure that the information it provides to the Supplier is complete and accurate;

(b) co-operate with the Supplier in all matters relating to the supply of Goods and/or Services; and

(c) (if applicable) provide the Supplier, its employees, agents, consultants and subcontractors, with safe access to the Customer’s premises, office accommodation and other facilities as reasonably required by the Supplier to perform the Contract.

6.2 If the Customer resells or intends to resell the Goods in the course of trade or business, then the Customer shall ensure that the website on which it sells the Goods:

(a) is the Customer’s official sole or primary website, has as its domain name the Customer’s sole or primary brand name, and is not linked to any other website or third party via hyperlinks or otherwise which would allow sales to be made via that other website or third party;

(b) is hosted on a stable and secure server with appropriate data security measures and facilities for secure payment;

(c) clearly indicates the Customer’s name, registered office, registration number, phone number, geographical location (if different from the registered office address) and e-mail address;

(d) includes full details and accurate information in relation to the Goods and their technical features;

(e) clearly states that the Goods are available for demonstration at the Customer’s retail outlets (and includes both a prominent link to a list of those retail outlets and a search facility to enable the end customer to find his or her nearest retail outlet);

(f) only uses images, video clips and technical information supplied or approved by the Supplier in relation to the Goods;

(g) does not exhibit or sell any item whose trademark or brand name might give rise to confusion with the Supplier’s trademarks or brand names;

(h) display the different technical steps to follow to conclude the contract for the purchase of the Goods;

(i) explains in clear and unambiguous language how end customers can identify and correct input errors prior to placing an order for the Goods;

(j) displays the Goods:

(i) clearly, prominently, permanently and together with appropriate information provided by the Supplier from time to time;

(ii) in an area or part of the website devoted to retail sales of the Goods and similar products (as the case may be); and

(iii) as reasonably required by the Supplier from time to time, so that all end customers have the opportunity to view the Goods on the website and to do so in an appropriate environment;

(k) explains in clear and unambiguous language the Customer’s returns policy, the procedure for returning the Goods and arrangements for making reimbursement to the end customer for the postage costs of returned products;

(l) clearly and prominently provides a helpline and an email address for end customers to use for the purposes of making a complaint or to request technical assistance; and

(m) otherwise complies fully and in all respects with all Applicable Laws, including but not limited to consumer protection (if applicable), distance selling, e-commerce and Data Protection Legislation.

6.3 The Customer shall, where clause 6.2 applies, employ a sufficient number of technically trained employees to support technical enquiries from end customers by telephone and in writing and, unless alternative arrangements are objectively justified and have been agreed with the Supplier in writing, to arrange an end customer’s request for a proper demonstration of the features, functions, installation, operation and use of the Goods at an appropriate location. The Customer shall respond promptly to end customers who contact it in relation to the Goods and shall comply fully and in all respects with all Applicable Laws, including but not limited to consumer protection (if applicable), distance selling, e-commerce and Data Protection Legislation.

6.4 If the Supplier’s performance of any of its obligations is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any obligation (“Customer Default”):

(a) the Supplier shall without limiting its other rights or remedies have the right to suspend performance of its obligations until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;

(b) the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations; and

(c) the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.

7.1 The price for Goods and Services shall be as set out in the Supplier’s quotation and shall either include or exclude the cost of carriage, as specified in the Supplier’s quotation and/or other sales documentation. The Supplier may increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to the Supplier that is due to:

(a) any factor beyond the control of the Supplier (including increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

(b) any request by the Customer to change the Order; or

(c) any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information.

7.2 The Supplier shall invoice the Customer on or at any time after completion of delivery of the Goods and/or completion of the performance of the Services.

7.3 If the Customer has an approved credit facility, the Customer shall pay each invoice submitted by the Supplier within 30 days of the end of the month in which the invoice is received and in full and in cleared funds to a bank account nominated in writing by the Supplier. Time for payment shall be of the essence of the Contract. If the Customer does not have an approved credit facility, the Customer shall pay all amounts due to the Supplier in advance of the delivery of the Goods and/or performance of the Services.

7.4 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (“VAT”). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services or Goods at the same time as payment is due for the supply of the Services or Goods.

7.5 If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then, without limiting the Supplier’s remedies under clause 10, the Customer shall pay interest on the overdue amount at the rate of 4% per annum above The Bank of England’s base rate. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.

7.6 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding except as required by law. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

A party (receiving party) shall keep in strict confidence all technical or commercial know-how, specifications, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party (disclosing party), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party’s business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party’s obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause. The receiving party may also disclose such of the disclosing party’s confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause 7 shall survive termination of the Contract.

A party (“receiving party”) shall keep in strict confidence all technical or commercial know-how, specifications, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party (“disclosing party”), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party’s business, assets, affairs, customers, clients, suppliers, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party’s obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause. The receiving party may also disclose such of the disclosing party’s confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause 8 shall survive termination of the Contract.

10.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:

(a) the other party commits a material breach of its obligations under this Contract and (if such breach is remediable) fails to remedy that breach within 7 days after receipt of notice in writing to do so;

(b) the other party ceases trading or suffers an insolvency or bankruptcy event (including if a company (other than in relation to a solvent restructuring), entering into liquidation, making an arrangement with its creditors, having a receiver or manager appointed over all or any part of its assets or generally becoming unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986, or if an individual, being declared bankrupt or making any arrangement with or for the benefit of its creditors or having a county court administration order made against you under the County Court Act 1984).

10.2 Without limiting its other rights or remedies, the Supplier may may suspend the supply of Services or all further deliveries of Goods under the Contract or terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment.

10.3 On termination of the Contract for any reason:

(a) the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Goods or Services supplied but for which no invoice has yet been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt; or

(b) (at the Supplier’s option) the Customer shall return any Goods which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and shall not use them for any purpose not connected with the Contract;

(c) the accrued rights and remedies of the parties as at termination shall not be affected; and

(d) clauses which expressly or by implication have effect after termination shall continue in full force and effect.

11.1 The parties acknowledge that they will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation. Capitalised terms used in this clause 11 will have the meaning ascribed to them in the Data Protection Legislation.

11.2 The parties acknowledge that for the purposes of the Data Protection Legislation, to the extent that the Supplier receives Personal Data from the Customer it does so as a Data Processor and the Customer is the Data Controller

11.3 Without prejudice to the generality of clause 11.2, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Supplier for the duration and purposes of this Contract.

11.4 Without prejudice to the generality of clause 11.2 the Supplier shall, in relation to any Personal Data processed in connection with the performance by the Supplier of its obligations under this Contract:

(a) process that Personal Data only on the written instructions of the Customer unless the Supplier is required by Applicable Laws to otherwise process that Personal Data. Where the Supplier is relying on Applicable Laws as the basis for processing Personal Data, the Supplier shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Supplier from so notifying the Customer;

(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

(c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and

(d) not transfer any Personal Data outside of the UK or the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:

(i) the Customer or the Supplier has provided appropriate safeguards in relation to the transfer;

(ii) the data subject has enforceable rights and effective legal remedies;

(iii) the Supplier complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and

(iv) the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data;

(e) assist the Customer, at the Customer’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

(f) notify the Customer without undue delay on becoming aware of a Personal Data breach;

(g) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Contract unless required by Applicable Law to store the Personal Data; and

(h) maintain complete and accurate records and information to demonstrate its compliance with this clause 11.

11.5 The Customer consents to the Supplier appointing third-party processors, in particular delivery companies, such as TNT, to whom the Supplier will provide Personal Data for the purposes of enabling such third-party delivery companies to fulfil Orders or provide Services.

11.6 Where the Supplier shares Personal Data with third-parties in accordance with clause 11.5 the Supplier shall require all third-parties to respect the security of the Personal Data and to treat it in accordance with the Data Protection Legislation.

11.7 The Supplier shall give the Customer prior written notice of the appointment of any new third-party processor and provide the Customer with full details of the processing to be undertaken by the third-party processor. If the Customer objects (on reasonable grounds) to the proposed appointment, the Customer may terminate the Contract by providing the Supplier 30 days’ advance written notice.

11.8 Either party may, at any time on not less than 30 days’ notice, revise this clause 11 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme (which shall apply when replaced by attachment to this Contract).

12.1 Assignment and other dealings. The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party. The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract.

12.2 Notices. Any notice or other communication given to a party under or in connection with this Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally or sent by prepaid first-class post or other next working day delivery service, or by commercial courier, fax or e-mail. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to above; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

12.3 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

12.4 Waiver. A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

12.5 No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

12.6 Third parties. A person who is not a party to the Contract shall not have any rights to enforce its terms.

12.7 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is agreed in writing and signed by the Supplier.

12.8 Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12.9 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

The Supplier may, at its discretion, offer direct home delivery of Calypso, Veldeau and LochAnna products to end consumers at the request of our retail Customers. To ensure a smooth and efficient delivery process, the Supplier requires our relevant retail Customers to agree to this clause 13. Please review these terms carefully and provide the necessary information for each delivery to avoid any delays or additional charges.

13.1 Delivery Charges and Conditions

1. Delivery Charge: £55 + VAT per delivery for bathroom products. £75 + VAT per delivery for kitchen products. If a 2-person delivery is required, the delivery charge will be £250 + VAT.
2. Delivery Method: All deliveries will be kerbside only. Except for the 2-man delivery service, where goods will be delivered to a ground floor space or room.
3. Access Requirements: Residential areas must allow access for a large rigid lorry.
4. Assistance: All kerbside deliveries will be made by one driver. Therefore, someone aged 18 or older, capable of bringing the items into the property, must be present at the delivery location.
5. Delivery Scheduling: It is important when ordering and booking installations or trades people that sufficient time is allowed between the delivery date and the installation date. This is for the checking of goods and, if required, the re-delivery of any rejected or damaged items. The Supplier accepts no responsibility for fees or charges imposed by third parties as a result of delays.
6. Goods Inspection: Goods must be checked on delivery. Any visible damage should be reported to the driver and any other damages must be reported to the Supplier within 7 days of delivery.

13.2 Delivery Attempts and Charges

1. Initial Attempts: The Supplier will make two delivery attempts to the address stated at the time of order included in the initial charge.
2. Additional Attempts: If delivery cannot be made after two attempts, an additional charge will apply for each subsequent delivery attempt, charged at the original delivery cost outlined above.

13.3 Changes and Cancellations

1. Notice for Changes: If a change of delivery date is required, 48 hours’ notice before the day of dispatch is required. If changes are made to delivery details after goods have been dispatched, a charge of 25% of the order value will be applied.

13.4 Returns and Restocking

1. Restocking Fees: A standard restocking fee of 25% of the item value will apply for all returns.

13.5 Required Information from retail Customers

To facilitate the delivery, the following information is required from retail Customers:

1. Recipient Details:
   1. Name of the person who will be present to take delivery.
   2. At least one mobile telephone number of the recipient, which will be used to send text message delivery notifications. The Supplier may also call this number to confirm locations, access, or other delivery details.
   3. Email address of the recipient.
2. Access Information:
   1. Any height, width, or weight restrictions that may affect our ability to deliver to the address.
   2. Any parking restrictions.
   3. Any vehicle restrictions (e.g., local authority, narrow roads, etc.).
   4. Any other delivery requirements or requests.

13.6 Delivery Notifications and Tracking

1. Contact Details: The contact details provided will receive delivery notifications, tracking links, and proof of delivery information.
2. Delivery Slot Notification: The recipient will receive a text in the morning to confirm a delivery slot. The Supplier may also call this number to notify when enroute or to ask questions about the location or access.
3. Tracking Links: Tracking links will be sent via email and mobile to the contact details provided.
4. Delivery Hours: Deliveries will be made between 7 am and 6 pm. An approximate three-hour delivery slot will be provided on the day of delivery.

13.7 Additional Delivery Requirements

1. Surface Requirements: Solid, flat surfaces are required to facilitate safe delivery. Pallets cannot be delivered on steep inclines.
2. Kerbside Delivery: Kerbside delivery will be made as close to the property as possible.
3. Packaging Disposal: Packaging disposal is the responsibility of the recipient.

13.8 Delivery Vehicles

1. Delivery by the Supplier: All orders are delivered by the Supplier’s expertly trained drivers using the Supplier’s vans whenever possible.
2. External Couriers: When the Supplier cannot make the trip, the Order will be delivered by one of the Supplier’s carefully selected external couriers.

13.9 Postcode Exceptions

1. The following postcodes are excluded from home delivery-
   • GY
   • JE
   • IM
   • ZE
   • BT
   • PO
   • HS
   • KW
   • IV (except IV1 & IV30)
   • PA (except PA1 & PA15)